# General A quick-access hub for common questions covering the basics of using Heatpunk. # Is there training available? Absolutely! We run free, online training sessions weekly, covering Heatpunk, Heatpunk Pro, Shrunk Punk and Lead Generation. You can book onto our training sessions [here](https://cal.com/midsummer-energy). If you have any questions, you can also contact us at . # Can I pay Heatpunk to design a project for me? No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you can always come to one or more of our [free training sessions](https://cal.com/midsummer-energy) or email us at ! # Are Midsummer trade discounts reflected within Heatpunk? [**Heatpunk**](https://heatpunk.co.uk/) and **[Midsummer](https://midsummerwholesale.co.uk/)** accounts can be linked for accurate pricing. Unless a trade link is established, Heatpunk displays retail pricing as standard. See our guide on [Connecting to Midsummer](https://help.heatpunk.co.uk/books/getting-started/page/connecting-to-midsummer) to link your two accounts. # How can I share projects with others? Sharing projects is available with a Heatpunk Pro license. To share a project, go to the project and select the share icon. [![Screenshot_20260803_095531.png](https://help.heatpunk.co.uk/uploads/images/gallery/2026-08/scaled-1680-/otZqPhCZ1iLrpXf3-screenshot-20260803-095531.png)](https://help.heatpunk.co.uk/uploads/images/gallery/2026-08/otZqPhCZ1iLrpXf3-screenshot-20260803-095531.png) See this guide for detailed instructions: [Share projects and components](https://help.heatpunk.co.uk/books/getting-started-with-pro/page/pro-share-projects-and-components "Pro: Share Projects and Components") # I have an idea for a future update Great! We're always keen to hear from our users. **Heatpunk** has been developed by heat experts for heat pump installers. Updates go live on a regular basis, so get in touch via and share your feature requests. # How do I do a hard refresh of my browser? Sometimes your browser may store old versions of the Heatpunk code and this can cause issues. A **hard refresh** clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or features. Here's how you can clear your cache through a hard refresh on any browser: #### Google Chrome - Load any page on the Heatpunk site and make sure you are logged in - Windows users: hold down **Ctrl** and then press **F5** on your keyboard (alternatively hold down **Ctrl + Shift** and press **R** on your keyboard) - Mac users: hold down **Cmd** and **Shift** and then press **R** on your keyboard #### Firefox - Load any page on the Heatpunk site and make sure you are logged in - For Windows users: hold down **Ctrl** and then press **F5** on your keyboard - Mac users: hold down **? Cmd** and **? Shift** and then press **R** on your keyboard #### Safari (Mac) - Load any page on the Heatpunk site and make sure you are logged in - Go to Safari > Empty Cache, or hit **Opt** + **Cmd** + **E** - To refresh, click the refresh button on the address bar or press **Cmd** + **R** #### Microsoft Edge/Internet Explorer (Windows) - Load any page on the Heatpunk site and make sure you are logged in - Hold down **Ctrl** and then press **F5** on your keyboard (alternatively hold down **Ctrl + Shift** and press **R** on your keyboard)

Important: Clicking the "Refresh" icon on your browser address bar is **not** a hard refresh.

# How do I change my email address? 1. Navigate to `My Account` in the top right and `My details`. 2. Under **Email** type in your new email address. 3. Click **`Sent verification`**. 4. If there is not already an account with that email address, the new email address will receive a link to confirm the change. Click the link to confirm the change.

**Note**: the link will expire after 15 minutes. If you do not click in within that time you will need to generate another verification link.