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This feature is only available to users with a Heatpunk Pro subscription. Step by step guide to importing a floor plan Import a floor plan to a project Open an existing project or create a new project and navigate to the floor level you want to upload t...

Unfortunately, support for cascaded systems is not available in Heatpunk. Please contact our support team on help@heatpunk.co.uk for more information on how to model these systems in Heatpunk. 

No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you can always come to one or more of our free training sessions or email us at help@heatpunk.co.uk! 

To change the ceiling height across the whole floor, click the three dots next to the relevant floor in the exploded view, bottom right. Select edit and change the value of the ceiling height as necessary.      To adjust the height of just one room, select ...

The nature of the calculations carried out by Heatpunk mean that you do not need to account for stairs. The landing and hallway can be considered separately and therefore should be added as separate rooms on separate floors. If the room temperatures are the sa...

If only a section of the wall is a parting wall, for instance, if there is a garage behind half the wall but not the other half, you can split the wall using the blue handles. Simply drag and drop the blue handle to the point where the wall needs to be split....

How water storage can be added within the Heat Pump task. Simply scroll to the Hot Water Storage section and click the pencil icon. Here you can choose from either Heatpunk's recommendations or our full list of heat pumps. The recommendations given, are bas...

In general, you do not need to model unheated spaces. All rooms included will be added to the total heat loss calculation and therefore the heat pump will be sized against this. Therefore, including unheated spaces could lead to oversizing the heat pump. It's...

Once you have created a floor plan you can change the properties of each room by clicking on it.  Use this tool to change the height of the ceiling. Note, this is for the selected room only. See our guide on Floors and Ceilings for how to edit the ceiling...

To add windows, doors and radiators, drag and drop the relevant icon from the left hand menu.  Click on walls, windows, doors and radiators to change their material. The materials shown will be those chosen in your palette. The default defined in your palet...

This guide applies to the heatpunk.co.uk version of Heatpunk. The information provided here does not apply to heatpunk.ie. The sound check is part of the Heat Pump task and helps determine whether the planned installation position will generate excessive nois...

Heatpunk helps you specify a hot water storage solution that's compatible with selected heat pump and sized based on property details. Once selected, you can view specs, domestic hot water (DHW) calculations and Legionella calculations.  You can fine tune thes...

Please see the video below to learn how to add vaulted ceilings and dormers.

We are updating our default outdoor design temperatures (ODT) in Heatpunk and will now use the 99th percentile temperature for the relevant project location from CIBSE guide A. This means the temperature will only fall below the ODT for 1% of the year. You may...

The Performance Task in Heatpunk was updated on 17 March 2025 to be compliant with the new version MCS calculation methods outlined in the updated MCS 031: Heat Pump Pre-sale information and performance calculation standards.Full details of the MCS standard ca...

To change the ODT, follow these steps: Note this will not affect the Outdoor Low Temperature (ODL) used in the performance task. Read here for more information.  Navigate to the Heat pump task Scroll down to find the Heat pump load section Click the penc...

Create a new project From the Heatpunk homepage, click New Project to create a new project. Set the customer details, build date (affects ventilation rates used) address for the property.   Choose your material palette A material palette is a pre-defined s...

This guide applies to the pro versions of Heatpunk With Heatpunk pro you're able to collaborate with your team by sharing projects and components. See below how you can configure your sharing settings.  This guide covers: Default sharing Manual sharing ...

This guide applies to the pro versions of Heatpunk With Heatpunk Pro, you are able to customise the proposal document that you send to your customers. This can help you align the proposal more with your branding and help you stand out!  What can I customis...

This guide applies to the pro versions of Heatpunk.  With Heatpunk pro you can send emails to your customer within the software, by setting up your email credentials it means these emails will send from your domain, rather than from no-reply@heatpunk.co.uk. ...