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No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you can always come to one or more of our free training sessions or email us at help@heatpunk.co.uk! 

To change the ceiling height across the whole floor, click the three dots next to the relevant floor in the exploded view, bottom right. Select edit and change the value of the ceiling height as necessary.      To adjust the height of just one room, select ...

The nature of the calculations carried out by Heatpunk mean that you do not need to account for stairs. The landing and hallway can be considered separately and therefore should be added as separate rooms on separate floors. If the room temperatures are the sa...

If only a section of the wall is a parting wall, for instance, if there is a garage behind half the wall but not the other half, you can split the wall using the blue handles. Simply drag and drop the blue handle to the point where the wall needs to be split....

How water storage can be added within the Heat Pump task. Simply scroll to the Hot Water Storage section and click the pencil icon. Here you can choose from either Heatpunk's recommendations or our full list of heat pumps. The recommendations given, are bas...

In general, you do not need to model unheated spaces. All rooms included will be added to the total heat loss calculation and therefore the heat pump will be sized against this. Therefore, including unheated spaces could lead to oversizing the heat pump. It's...

This guide applies to the heatpunk.co.uk version of Heatpunk. The information provided here does not apply to heatpunk.ie. The sound check is part of the Heat Pump task and helps determine whether the planned installation position will generate excessive nois...

Heatpunk helps you specify a hot water storage solution that's compatible with selected heat pump and sized based on property details. Once selected, you can view specs, domestic hot water (DHW) calculations and Legionella calculations.  You can fine tune thes...

We are updating our default outdoor design temperatures (ODT) in Heatpunk and will now use the 99th percentile temperature for the relevant project location from CIBSE guide A. This means the temperature will only fall below the ODT for 1% of the year. You may...

The Performance Task in Heatpunk was updated on 17 March 2025 to be compliant with the new version MCS calculation methods outlined in the updated MCS 031: Heat Pump Pre-sale information and performance calculation standards.Full details of the MCS standard ca...

To change the ODT, follow these steps: Note this will not affect the Outdoor Low Temperature (ODL) used in the performance task. Read here for more information.  Navigate to the Heat pump task Scroll down to find the Heat pump load section Click the penc...

Create a new project From the Heatpunk homepage, click New Project to create a new project. Set the customer details, build date (affects ventilation rates used) address for the property.   Choose your material palette A material palette is a pre-defined s...

This guide applies to the pro versions of Heatpunk With Heatpunk pro you're able to collaborate with your team by sharing projects and components. See below how you can configure your sharing settings.  Default sharing  Each user in a Pro team can configu...

This guide applies to the pro versions of Heatpunk With Heatpunk Pro, you are able to customise the proposal document that you send to your customers. This can help you align the proposal more with your branding and help you stand out!  What can I customis...

This guide applies to the pro versions of Heatpunk.  With Heatpunk pro you can send emails to your customer within the software, by setting up your email credentials it means these emails will send from your domain, rather than from no-reply@heatpunk.co.uk. ...

Where to find your leads? Leads that have been submitted through the Shrunk Punk tool can be located in the Leads tab on the Heat Punk homepage. To see the full details of the lead, click on the lead: These details will include  the system summary  ...

Shrunk Punk uses the information from a property’s EPC (or details you enter manually) to build a simple model of the home. It looks at the property type, age, floor area, and the descriptions of walls, roof, floor, and windows. From these, it assigns typical ...

Sometimes your browser may store old versions of the Heatpunk code and this can cause issues. A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or ...

This error will usually occur when you have set up a custom heat pump with some missing values. The performance task uses an ODL (outdoor low temp) which is lower than the standard project ODT in Heatpunk. This can mean it works fine in the heat pump task but...

To model a tall room which goes from the floor on the ground level to the ceiling of the level above, you can simply model this as two rooms on top of each other.  Even if in reality there is no floor separating them, as long as both rooms are set to the same...