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A step by step guide to the importing plans feature in Heatpunk.  This feature is only accessible with a Heatpunk Pro subscription. Click 'New Project' to launch a project as standard, setting the customer details, build date (affects ventilation rates u...

Unfortunately, cascaded systems are not currently available in Heatpunk. 

No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you can always come to one or more of our free training sessions or email us at help@heatpunk.co.uk! 

To change the ceiling height across the whole floor, click the three dots next to the relevant floor in the exploded view, bottom right. Select edit and change the value of the ceiling height as necessary.      To adjust the height of just one room, select ...

If only a section of the wall is a parting wall, for instance, if there is a garage behind half the wall but not the other half, you can split the wall using the blue handles. Simply drag and drop the blue handle to the point where the wall needs to be split....

How water storage can be added within the Heat Pump task. Simply scroll to the Hot Water Storage section and click the pencil icon. Here you can choose from either Heatpunk's recommendations or our full list of heat pumps. The recommendations given, are bas...

In general, you do not need to model unheated spaces. All rooms included will be added to the total heat loss calculation and therefore the heat pump will be sized against this. Therefore, including unheated spaces could lead to oversizing the heat pump. Its t...

Once you have created a floor plan you can change the properties of each room by clicking on it.  Use this tool to change the height of the ceiling. Note, this is for the selected room only. See our guide on Floors and Ceilings for how to edit the ceiling...

To add windows, doors and radiators, drag and drop the relevant icon from the left hand menu.  Click on walls, windows, doors and radiators to change their material. The materials shown will be those chosen in your palette. The default defined in your palet...

This guide applies to the heatpunk.co.uk version of Heatpunk. The information provided here does not apply to heatpunk.ie. The sound check is part of the Heat Pump task and helps determine whether the planned installation position will generate excessive nois...

Please see the video below to learn how to add vaulted ceilings and dormers.

We are updating our default outdoor design temperatures (ODT) in Heatpunk and will now use the 99th percentile temperature for the relevant project location from CIBSE guide A. This means the temperature will only fall below the ODT for 1% of the year. You may...

The Performance Task in Heatpunk was updated on 17 March 2025 to be compliant with the new version MCS calculation methods outlined in the updated MCS 031: Heat Pump Pre-sale information and performance calculation standards.Full details of the MCS standard ca...

The outdoor design temperature (ODT) for your project will be automatically set using the 99th percentile temperature for the relevant project location from CIBSE guide A. Using the 99th percentile temperature means the temperature will only fall below the OD...

Where to find your leads? Leads that have been submitted through the Shrunk Punk tool can be located in the Leads tab on the Heat Punk homepage.       To see the full details of the lead, click on the arrow button on the right hand side.  Followi...