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This error will usually occur when you have set up a custom heat pump with some missing values. The performance task uses an ODL (outdoor low temp) which is lower than the standard project ODT in Heatpunk. This can mean it works fine in the heat pump task but...

To model a tall room which goes from the floor on the ground level to the ceiling of the level above, you can simply model this as two rooms on top of each other.  Even if in reality there is no floor separating them, as long as both rooms are set to the same...

For open plan spaces where rooms do not have doors separating them, you will need to model it all as one large room. Make sure that you set the room type to the one that has the highest air changes per hour (ACH). If you need to use the wall between the rooms...