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9 total results found

Error: Couldn't get heat pump capacity: ODT out of range

FAQs Performance and Consumption Task

This error will usually occur when you have set up a custom heat pump with some missing values. The performance task uses an ODL (outdoor low temp) which is lower than the standard project ODT in Heatpunk. This can mean it works fine in the previous task but ...

How do I model a space that goes from the ground floor to the ceiling of the next level?

FAQs Plan task: creating a surveyed floor plan

To model a tall room which goes from the floor on the ground level to the ceiling of the level above, you can simply model this as two rooms on top of each other.  Even if in reality there is no floor separating them, as long as both rooms are set to the same...

How do I model rooms with open doorways?

FAQs Plan task: creating a surveyed floor plan

For open plan spaces where rooms do not have doors separating them, you will need to model it all as one large room. Make sure that you set the room type to the one that has the highest air changes per hour (ACH). If you need to use the wall between the rooms...

Leads: Fetch, create, update & delete

Developer Guidelines API endpoints

This guide covers the API endpoints that handle leads. Jump to section: POST /leads/fetch POST /leads/create POST /leads/update DELETE /leads/delete  POST /leads/fetch Use this endpoint to get all the leads from your leads dashboard so you can see...

How do I model void space above a room-in-roof/ loft?

FAQs Plan task: creating a surveyed floor plan

The U-value of the roof materials are usually calculated for the entire roof construction (outer waterproof surface, loft void, insulation, timber, internal ceilings, etc.) You do not need to model the void space. Simply set the ceiling material to that of th...

New in July 2026

News and updates

Updates Finance and payment options are now available to configure in Heatpunk Add and configure ‘Pay in full’ and ‘finance’ payment options in your ‘Preferences’ or ‘Pro Account Settings’.  These can be selected during the ‘Financial’ task and ...

New in August 2026

News and updates

Updates Solax heat pumps have been added to the heat pump kit builder. If you specify one of these units in Heatpunk, you will have a list of suggested accessories to confirm and add to your project.  Added undo and redo functionality to the floor pl...

Can I model the Home Energy Scotland Grant funding in Heatpunk?

FAQs Payment Options

Yes, you can. The Financial Task features an updated option for additional grants that fully supports the Home Energy Scotland (HES) scheme. How to configure HES grant in your project Navigate to the Financial task. Click the 'Financial inputs' button in...

Can I include the Home Energy Scotland Loan and does it display the payment terms clearly?

FAQs Payment Options

Yes, with the addition of payment options, Heatpunk now allows you to apply the Home Energy Scotland Loan scheme to your Heatpunk account or Pro account settings for use within projects. You can create a 0% finance option for the HES loan scheme with the corr...