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Sometimes your browser may store old versions of the Heatpunk code and this can cause issues. A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or ...

This error will usually occur when you have set up a custom heat pump with some missing values. The performance task uses an ODL (outdoor low temp) which is lower than the standard project ODT in Heatpunk. This can mean it works fine in the heat pump task but...

To model a tall room which goes from the floor on the ground level to the ceiling of the level above, you can simply model this as two rooms on top of each other.  Even if in reality there is no floor separating them, as long as both rooms are set to the same...

For open plan spaces where rooms do not have doors separating them, you will need to model it all as one large room. Make sure that you set the room type to the one that has the highest air changes per hour (ACH). If you need to use the wall between the rooms...

Changing the Outdoor Design Temperature (ODT) does not affect the Outdoor Low Temperature (ODL) used in the performance task. This task is based on MCS 031, which states the the ODL from Appendix A must be used. MCS 031 Appendix A is equivalent to the 99.6th p...

The Outdoor Design Temperature (ODT) for your project will be automatically set using the 99th percentile temperature for the relevant project location from CIBSE guide A. Using the 99th percentile temperature means the temperature will only fall below the OD...

Heatpunk assumes continuous heating when determining the ODT and sizing the heat pump. If the property will be heated intermittently, you can change the ODT (in line with MIS 3005-d) to the 99.6th percentile and no uplift factor will be required. Read here to...

This guide applies to the UK Pro version of Heatpunk. Heatpunk Pro’s DNO application feature allows you to effortlessly create and submit a DNO application directly based on your Heatpunk design. It will take information from your project to pre-populate some...

This happens when you use a custom heat pump but don't fill in the full SCOP data. Search the MCS product directory to see the full SCOP data. The range of flow temperatures you can select in the Heat pump task is based on the range given in the output powers...

As per data retention regulations, we will hold your documents according to our data retention policy but they will become unavailable to you. If you wish to keep a record of any documents please do download them and store them as they are generated.

The survey task can be completed from any device with a mobile connection, including mobile phones and tablets. Unfortunately, there is no app available for this at the moment.

If you can't find your bank when you enter it's name, try just typing a few letters of the bank name and wait a moment to see what results come up. Sometimes the name of the bank will be slightly different to what you expect it to be. If you still can't find y...

If you are interested in a free trial please get in touch at help@heatpunk.co.uk. Please do also book one of our demo webinars to see what Pro can do for you!

You can cancel your subscription at any point by logging into Heatpunk and navigating to Pro Account Settings  > General then scrolling to the bottom of the page to view your subscription settings. Only owners and admins of the Pro team can manage the subscrip...

Our pro tier unlocks team collaboration and access to features that can save you time and impress your customers with a professional journey through their quote and installation. What do I get with Pro? We run weekly training sessions which cover all the f...

This guide applies to the pro versions of Heatpunk You can manage your company details and subscription settings in Pro Account Settings > General.  Company details You can set default information that will be used across all your team’s user accounts. Th...

When selecting which ventilation calculation to use, you will have the option between the Standard method, Measured air permeability (both based on BS EN 12831-1:2017) and the Legacy method based on (BS EN 12831:2003).  MCS requires ventilation heat loss be c...

What a year for Heatpunk (and the industry) 2025 has been a year of change for Heatpunk and the wider heat pump industry. We’ve grown our team, delivered new features for installers, and are already working on major updates for the new year. We’re proud that...

When creating or editing a material palette in Heatpunk, you have the option to create custom materials. This includes custom walls, floors, roofs, doors, windows and radiators.  Custom materials To create a custom material, first start by creating a materia...

For each Heatpunk project you will need to use a material palette. This palette defines the u-value and thickness of the walls, doors, floors, ceilings that make up the property you're modelling. You can create default palettes usable on any project via your m...