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Create a new project From the Heatpunk homepage, click New Project to create a new project. Set the customer details, build date (affects ventilation rates used) address for the property.   Choose your material palette A material palette is a pre-defined s...

This guide applies to the pro versions of Heatpunk With Heatpunk pro you're able to collaborate with your team by sharing projects and components. See below how you can configure your sharing settings.  Default sharing  Each user in a Pro team can configu...

This guide applies to the pro versions of Heatpunk With Heatpunk Pro, you are able to customise the proposal document that you send to your customers. This can help you align the proposal more with your branding and help you stand out!  What can I customis...

This guide applies to the pro versions of Heatpunk.  With Heatpunk pro you can send emails to your customer within the software, by setting up your email credentials it means these emails will send from your domain, rather than from no-reply@heatpunk.co.uk. ...

Where to find your leads? Leads that have been submitted through the Shrunk Punk tool can be located in the Leads tab on the Heat Punk homepage. To see the full details of the lead, click on the lead: These details will include  the system summary  ...

Changing the Outdoor Design Temperature (ODT) does not affect the Outdoor Low Temperature (ODL) used in the performance task. This task is based on MCS 031, which states the the ODL from Appendix A must be used. MCS 031 Appendix A is equivalent to the 99.6th p...

The Outdoor Design Temperature (ODT) for your project will be automatically set using the 99th percentile temperature for the relevant project location from CIBSE guide A. Using the 99th percentile temperature means the temperature will only fall below the OD...

Heatpunk assumes continuous heating when determining the ODT and sizing the heat pump. If the property will be heated intermittently, you can change the ODT (in line with MIS 3005-d) to the 99.6th percentile and no uplift factor will be required. Read here to...

This guide applies to the UK Pro version of Heatpunk. Heatpunk Pro’s DNO application feature allows you to effortlessly create and submit a DNO application directly based on your Heatpunk design. It will take information from your project to pre-populate some...

As per data retention regulations, we will hold your documents according to our data retention policy but they will become unavailable to you. If you wish to keep a record of any documents please do download them and store them as they are generated.

The survey task can be completed from any device with a mobile connection, including mobile phones and tablets. Unfortunately, there is no app available for this at the moment.

If you can't find your bank when you enter it's name, try just typing a few letters of the bank name and wait a moment to see what results come up. Sometimes the name of the bank will be slightly different to what you expect it to be. If you still can't find y...

If you are interested in a free trial please get in touch at help@heatpunk.co.uk. Please do also book one of our demo webinars to see what Pro can do for you!

You can cancel your subscription at any point by logging into Heatpunk and navigating to Pro Account Settings  > General then scrolling to the bottom of the page to view your subscription settings. Only owners and admins of the Pro team can manage the subscrip...

Our pro tier unlocks team collaboration and access to features that can save you time and impress your customers with a professional journey through their quote and installation. What do I get with Pro? We run weekly training sessions which cover all the f...

This guide applies to the pro versions of Heatpunk You can manage your company details and subscription settings in Pro Account Settings > General.  Company details You can set default information that will be used across all your team’s user accounts. Th...

The Consumption Task gives you a complete picture of how a customer’s energy use and running costs will change when switching to a heat pump – including optional modelling for solar PV and batteries. This will help you build trust, handle cost‑related question...

Creating a new tariff  1. Set the name of tariff  This name will appear in the quote wording.  2. Set the scope of tariff  Set when you want to be able to use this tariff - just this project, in all projects or accessible to all team members if you're in a...

This guide primarily applies to the UK version of Heatpunk. For the IE version, S.R.50-2021 (Legacy Method in this guide) is still the primary method used and will be selected by default. Information on the other two available methods can be found below but ...

When creating or editing a material palette in Heatpunk, you have the option to create custom materials. This includes custom walls, floors, roofs, doors, windows and radiators.  Custom materials To create a custom material, first start by creating a materia...