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Pro: Survey Task and Installation record
The survey task allows the surveyor to enter all information required to plan out the installatio...
Pro: E-signing
This guide applies to pro versions of Heatpunk The e-signing functionality makes it quick and ea...
Pro: DNO Application via Connect Direct
This guide applies to the UK Pro version of Heatpunk. Heatpunk Pro’s DNO application feature all...
Pro: Document Management
This guide applies to the pro versions of Heatpunk Pro enables you to upload and store documents...
How do I model a space that goes from the ground floor to the ceiling of the next level?
To model a tall room which goes from the floor on the ground level to the ceiling of the level ab...
How do I cancel my Pro subscription?
You can cancel your subscription at any point by logging into Heatpunk and navigating to Pro Acco...
Can I get a free trial of Pro?
If you are interested in a free trial please get in touch at help@heatpunk.co.uk. Please do also ...
My bank is not showing up when trying to upgrade to Pro, what should I do?
If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...
Is there an app for the surveys task?
The survey task can be completed from any device with a mobile connection, including mobile phone...
What happens to all my cloud stored documents if I cancel my Pro Subscription?
As per data retention regulations, we will hold your documents according to our data retention po...
How do I do a hard refresh of my browser?
Sometimes your browser may store old versions of the Heatpunk code and this can cause issues. A h...
I have an idea for a future update
Great! We're always keen to hear from our users. Heatpunk has been developed by heat experts for ...
Are Midsummer trade discounts reflected within Heatpunk?
Heatpunk and Midsummer accounts can be linked for accurate pricing. Unless a trade link is estab...
Setting Up Shrunk Punk
Shrunk Punk is an instant heat loss calculator and lead generation tool that can be embedded in y...
How do I model rooms with open doorways?
For open plan spaces where rooms do not have doors separating them, you will need to model it all...
Do I need to add stairs?
The nature of the calculations carried out by Heatpunk mean that you do not need to account for s...
Do I need to model unheated spaces?
In general, you do not need to model unheated spaces. All rooms included will be added to the tot...
How can I share projects with others?
Sharing projects is available with a Heatpunk Pro license. To share a project, go to the project ...
Can I pay Heatpunk to design a project for me?
No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you...
Is there training available?
Absolutely! We run free, online training sessions weekly, covering Heatpunk, Heatpunk Pro, Shrunk...