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How do I cancel my Pro subscription?
You can cancel your subscription at any point by logging into Heatpunk and navigating to Pro Acco...
Can I get a free trial of Pro?
If you are interested in a free trial please get in touch at help@heatpunk.co.uk. Please do also ...
My bank is not showing up when trying to upgrade to Pro, what should I do?
If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...
Is there an app for the surveys task?
The survey task can be completed from any device with a mobile connection, including mobile phone...
What happens to all my cloud stored documents if I cancel my Pro Subscription?
As per data retention regulations, we will hold your documents according to our data retention po...
Pro: DNO Application via Connect Direct
This guide applies to the UK Pro version of Heatpunk. Heatpunk Pro’s DNO application feature all...
How do I factor in intermittent heating?
Heatpunk assumes continuous heating when determining the ODT and sizing the heat pump. If the pr...
How is the Outdoor Design Temperature (ODT) set?
The Outdoor Design Temperature (ODT) for your project will be automatically set using the 99th pe...
Why is the Outdoor Low Temperature (ODL) not changing after I've amended it?
Changing the Outdoor Design Temperature (ODT) does not affect the Outdoor Low Temperature (ODL) u...
Leads Dashboard
Where to find your leads? Leads that have been submitted through the Shrunk Punk tool can be loc...
Pro: Email Credentials
This guide applies to the pro versions of Heatpunk. With Heatpunk pro you can send emails to yo...
Pro: Customer Proposal Customisation
This guide applies to the pro versions of Heatpunk With Heatpunk Pro, you are able to customise ...
Pro: Share Projects and Components
With Heatpunk pro you're able to collaborate with your team by sharing projects and components. S...
Starting Your First Project
Create a new project From the Heatpunk homepage, click New Project to create a new project. Set ...
Performance Task (UK)
The Performance Task in Heatpunk was updated on 17 March 2025 to be compliant with the new versio...
Hot Water Storage
Heatpunk helps you specify a hot water storage solution that's compatible with selected heat pump...
Sound Check (UK)
The information provided here does not apply to heatpunk.ie. The sound check is part of the plan...
Can I pay Heatpunk to design a project for me?
No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you...
Overview
Brought to you by the Midsummer development team, Heatpunk represents our vision of accessible he...
Connecting to Midsummer
Connecting your Heatpunk account to your Midsummer Wholesale account will allow Heatpunk to set i...