FAQs
General
What is Heatpunk?
Brought to you by the Midsummer development team, Heatpunk represents our vision of accessible he...
Who is Heatpunk suitable for?
Everyone! Heatpunk has been designed with simplicity in mind. No technical knowledge required. Si...
How do I get started?
Registration takes mere seconds - simply sign up for a free account at Heatpunk. Create your firs...
Is there training available?
Absolutely! We run free, online training sessions weekly, covering Heatpunk, Heatpunk Pro, Shrunk...
Can I pay Heatpunk to design a project for me?
No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you...
Does Heatpunk integrate with Midsummer?
Though existing as a separate entity, Heatpunk designs can be transferred to Midsummer Wholesale ...
Are Midsummer trade discounts reflected within Heatpunk?
Heatpunk and Midsummer accounts can be linked for accurate pricing. When logged into your Heatpun...
How do I link my Heatpunk account to my Midsummer Trade account?
Head to the My Account menu on Heatpunk, navigate to Preferences, Connect to Midsummer and log in...
Are there different versions of Heatpunk?
Yes there are a few options with Heatpunk. These are Standard, Pro and Enterprise. Standard - F...
Can I upgrade to Pro? How much is the upgraded version?
Heatpunk Pro is available at £35/month/user and you can upgrade or cancel at any time. For more i...
I need specific features tailored to the needs of my business
Following a consultation process, our Enterprise solution allows custom versions of Heatpunk to...
What are some example Enterprise features?
White-labelled software with custom branding Bespoke handover reports Customer-focused design...
How much is an Enterprise license?
As a bespoke purpose-built software solution, pricing differs depending on the complexity of th...
How can I share projects with others?
Sharing projects is available with a Heatpunk Pro license. To share a project, go to the project ...
Can I add in different brands of heat pump?
You can add in different heat pumps if you have a Heatpunk Pro license. For information on how to...
Are there any shortkeys?
In the materials selection window, N and B keys move you to the next page and back a page respect...
I have an idea for a future update
Great! We're always keen to hear from our users. Heatpunk has been developed by heat experts for ...
My material library
I can't find the material I need, what can I do?
There are two options here: If you know the building fabric composition but not the U-value...
The project has no roof glazing but I can't skip that material selection
Heat Punk requires you to select a type of roof glazing (even if you do not require it in the des...
Plans task
How do you see the dimensions of a room & manually change them?
Clicking on the corner point of any room will display the adjacent dimensions. By clicking on the...
How do the pink handles function?
The draggable pink handles are used for adjusting the size and shape of rooms. Initially they are...
How do the blue handles function?
The blue handles allow you to split edges to add more corners. Simply drag and drop the blue hand...
How can I create L-shaped rooms easily?
Moving the blue dots located on each wall will create new vertices. By dragging one of the blue d...
How do I specify a parting wall?
Click on the wall you want to specify and use the drop down menu to select whether the other side...
How do I change the ceiling height of a room?
To change the ceiling height across the whole floor, click the three dots next to the relevant fl...
Can I change ventilation rates for rooms?
Yes, this is done by clicking on the room and changing the Room Type to a Custom Room. You can th...
Can I do vaulted ceilings?
Vaulted ceilings can be added by segmenting the roof into as many different slopes as are require...
How do I add dormers?
Dormers can be added to any vaulted ceilings. For how to add vaulted ceilings see Can I do vaulte...
How do I delete an entire floor?
In the levels diagram on the right hand side of your screen find the floor you’d like to delete a...
Why can't I advance from the plans section?
Advancing from the plans section can only be done once all the room types have been defined. To d...
How do I change the dimensions of doors, windows and radiators?
Doors, windows and radiators are represented by coloured bars. You can click and drag the red han...
How do I delete a room?
First click on the room you wish to delete, the click the dust bin icon. A popup will appear aski...
Can I change the name of a room?
Yes, simply click on the relevant room and click the pencil icon. Here you can enter the new room...
Do I need to add stairs?
The nature of the calculations carried out by Heatpunk mean that you do not need to account for s...
What do I do if only a section of the wall is a parting wall?
If only a section of the wall is a parting wall, for instance, if there is a garage behind half t...
Do I need to model unheated spaces?
In general, you do not need to model unheated spaces. All rooms included will be added to the tot...
Heat pump task
How are radiator outputs calculated?
Heatpunk calculates actual radiator outputs with the below formula. This allows us to easily cons...
How do you select underfloor heating?
Underfloor heating can only be implemented in the Heat Pump design stage. To do this, select Add ...
Are cascaded heat pumps available in Heatpunk?
Unfortunately, cascaded systems are not currently available in Heatpunk.
How do I add hot water storage?
How water storage can be added within the Heat Pump task. Simply scroll to the Hot Water Storage ...
How is the outdoor design temperature (ODT) set and can I change it?
The outdoor design temperature (ODT) for your project will be automatically set using the 99th pe...