FAQs
General
Is there training available?
Absolutely! We run free, online training sessions weekly, covering Heatpunk, Heatpunk Pro, Shrunk...
Can I pay Heatpunk to design a project for me?
No, this is not a service we offer at Heatpunk, but if you’re struggling to use the software, you...
Are Midsummer trade discounts reflected within Heatpunk?
Heatpunk and Midsummer accounts can be linked for accurate pricing. Unless a trade link is estab...
How can I share projects with others?
Sharing projects is available with a Heatpunk Pro license. To share a project, go to the project ...
I have an idea for a future update
Great! We're always keen to hear from our users. Heatpunk has been developed by heat experts for ...
How do I do a hard refresh of my browser?
Sometimes your browser may store old versions of the Heatpunk code and this can cause issues. A h...
Pro and Enterprise
Can I upgrade to Pro? How much is the upgraded version?
Heatpunk Pro is available at £35/month/user and you can upgrade or cancel at any time. For more i...
Are there different versions of Heatpunk?
Yes there are a few options with Heatpunk. These are Standard, Pro and Enterprise. Standard - F...
I need specific features tailored to the needs of my business
Following a consultation process, our Enterprise solution allows custom versions of Heatpunk to...
What are some example Enterprise features?
White-labelled software with custom branding Bespoke handover reports Customer-focused design...
How much is an Enterprise license?
As a bespoke purpose-built software solution, pricing differs depending on the complexity of th...
What happens to all my cloud stored documents if I cancel my Pro Subscription?
As per data retention regulations, we will hold your documents according to our data retention po...
Is there an app for the surveys task?
The survey task can be completed from any device with a mobile connection, including mobile phone...
My bank is not showing up when trying to upgrade to Pro, what should I do?
If you can't find your bank when you enter it's name, try just typing a few letters of the bank n...
Can I get a free trial of Pro?
If you are interested in a free trial please get in touch at help@heatpunk.co.uk. Please do also ...
How do I cancel my Pro subscription?
You can cancel your subscription at any point by logging into Heatpunk and navigating to Pro Acco...
My material library
I can't find the material I need, what can I do?
There are two options here: If you know the building fabric composition but not the U-value...
The project has no roof glazing but I can't skip that material selection
Heat Punk requires you to select a type of roof glazing (even if you do not require it in the des...
Plans task
How can I create L-shaped rooms easily?
Moving the blue dots located on each wall will create new vertices. By dragging one of the blue d...
How do I change the ceiling height of a room?
To change the ceiling height across the whole floor, click the three dots next to the relevant fl...
Can I change ventilation rates for rooms?
Yes, this is done by clicking on the room and changing the Room Type to a Custom Room. You can th...
Can I do vaulted ceilings?
Vaulted ceilings can be added by segmenting the roof into as many different slopes as are require...
How do I add dormers?
Dormers can be added to any vaulted ceilings. For more information on this topic, see our guide o...
How do I specify a parting wall?
Click on the wall you want to specify and use the drop down menu to select whether the other side...
What do I do if only a section of the wall is a parting wall?
If only a section of the wall is a parting wall, for instance, if there is a garage behind half t...
Do I need to model unheated spaces?
In general, you do not need to model unheated spaces. All rooms included will be added to the tot...
How do I model a space that goes from the ground floor to the ceiling of the next level?
To model a tall room which goes from the floor on the ground level to the ceiling of the level ab...
How do I model rooms with open doorways?
For open plan spaces where rooms do not have doors separating them, you will need to model it all...
Do I need to add stairs?
The nature of the calculations carried out by Heatpunk mean that you do not need to account for s...
Heat pump task
How are radiator outputs calculated?
Heatpunk calculates actual radiator outputs with the below formula. This allows us to easily cons...
How do I add hot water storage?
How water storage can be added within the Heat Pump task. Simply scroll to the Hot Water Storage ...
How do you select underfloor heating?
Underfloor heating can only be implemented in the Heat Pump design stage. To do this, select Add...
Can I add in different brands of heat pump?
You can add in different heat pumps if you have a Heatpunk Pro license. For information on how to...
Are cascaded heat pumps available in Heatpunk?
Unfortunately, support for cascaded systems is not available in Heatpunk. Please contact our supp...
How is the Outdoor Design Temperature (ODT) set?
The Outdoor Design Temperature (ODT) for your project will be automatically set using the 99th pe...
How do I change the Outdoor Design Temperature (ODT) for my project?
To change the ODT, follow these steps: Note this will not affect the Outdoor Low Temperature (OD...
Why is the Outdoor Low Temperature (ODL) not changing after I've amended it?
Changing the Outdoor Design Temperature (ODT) does not affect the Outdoor Low Temperature (ODL) u...
How do I factor in intermittent heating?
Heatpunk assumes continuous heating when determining the ODT and sizing the heat pump. If the pr...